Frequently Asked Questions
Q: How can I know which pallet is suitable for me?
A: Simply provide the pallet size (L*W*H), the usage (racking, stacking, or one-way shipping), and the required load capacity (dynamic, static, or racking). Our team will recommend the best fit.
Q: Can you customize colors and what is the MOQ?
A: Yes, we can customize colors if you provide a Pantone Number. The minimum order quantity (MOQ) for customization is 300 PCS.
Q: How long does delivery usually take?
A: Delivery usually takes 15-20 days after receiving the advanced payment. For formal orders, we provide a production plan to guarantee on-time delivery.
Q: What are your accepted payment terms?
A: We usually accept T/T, but also L/C, Paypal, Western Union, or other methods depending on the actual situation.
Q: Are samples available to check the quality?
A: Yes, samples can be sent via DHL, TNT, FedEx, or any logistics company you designate.
Q: What additional services do you provide?
A: We offer logo printing, customized colors, and specific material adjustments to meet industrial requirements.